Terms & Conditions
1. Introduction & Our Details
These Terms and Conditions govern your use of the Clara&Co website and the purchase of any goods from us. Clara&Co is a trading name of GMR & CCG Limited.
- Registered Office
- Northgate Business Centre, 38–40 Northgate, Newark, NG24 1EZ
- Company Registration
- Registered in England & Wales — Company Number: 17109889
- hello@claraandco.co.uk
- Website Security
- Our site is secured with an SSL certificate to protect your data.
2. The Contract
By placing an order, you are offering to purchase a product. A legally binding contract is formed between the customer and GMR & CCG Limited only when we dispatch your goods. We reserve the right to decline any order (e.g., due to pricing errors or stock unavailability).
3. Pricing & Payments
- Currency: All prices are shown in GBP (£).
- VAT: We are not currently VAT registered; therefore, VAT is not charged.
- No “Drip Pricing”: In accordance with the Digital Markets, Competition and Consumers Act 2024, all mandatory costs (including delivery) will be clearly visible before you reach the final checkout stage.
- Payments: We use Stripe for secure payment processing. We do not store your card details.
4. Shipping & Delivery
- Carrier: We use Royal Mail Tracked 48.
- Dispatch: We aim to dispatch orders within 48 hours, excluding UK Bank Holidays.
- Delivery Costs: We offer a flat shipping rate of £3.65 on all standard orders.
- Free Delivery: Orders with a total value of £50.00 or over qualify for free standard delivery.
- Responsibility: Under the Consumer Rights Act 2015, we are responsible for your goods until they are delivered to you or a person identified by you.
5. Returns & Right to Cancel
In line with the Consumer Contracts Regulations 2013, you have a 14-day “cooling-off period.”
- Notification: You must notify us within 14 days of receiving your items if you wish to return them. You then have a further 14 days to return the goods to us.
- Condition: Items must be unworn, with original tags attached, and free from marks (e.g., makeup or deodorant) or scents.
- Return Costs: The customer is responsible for the cost of returning the items to Clara&Co.
- Refunds: If you return your entire order within 14 days, we refund the items plus standard outgoing delivery. For partial returns, delivery is non-refundable.
- Faulty Goods: Under the CRA 2015, if an item is faulty, we provide a full refund, including return postage.
6. Product Care & Liability
- Care Instructions: It is the customer’s responsibility to follow care labels (e.g., JDY). GMR & CCG Limited is not liable for damage caused by incorrect washing or “fair wear and tear.”
- Limitation of Liability: Our total liability for any loss you suffer as a result of us breaking this contract is strictly limited to the purchase price of the goods you purchased. We are not responsible for indirect losses (e.g., loss of income).
- Insurance: We maintain full Product and Public Liability Insurance.
7. Data Protection & Privacy
We operate in full compliance with the Data Protection Act 2018, UK GDPR, and PECR.
- ICO Registration: We are formally registered with the Information Commissioner’s Office (ICO Number: ZC110914).
- Hosting: Our website is hosted via WooCommerce.
For full details, please read our Privacy & Cookie Policy.
8. Disputes & Legal Compliance
- Disputes: If we cannot resolve a dispute directly, you may seek Alternative Dispute Resolution (ADR). We will provide details of a certified ADR provider upon request.
- Governing Law: These terms are governed by the laws of England and Wales.
- Statutory Rights: Nothing in these terms affects your legal statutory rights as a consumer.